Customer information

Track your order

Enter your order number and last name to request a secure tracking link. If the details match, we send the short-lived link to the email address already stored on the order. These fields never reveal order or tracking details directly.

Courier tracking

Request a secure tracking link

Enter your order number and last name. If the details match, we will email a short-lived tracking link to the address on the order. These fields never reveal tracking details directly.

Details

What to know

Before dispatch

Most rings are made after purchase, so courier tracking may not be ready during production. You can request another secure email link after dispatch.

After dispatch

When courier tracking is saved, the short-lived link sent to the order email can open the correct FedEx, UPS, or DHL page.

Need help

If the lookup cannot match your order, contact support with your order number, last name, and payment email so we can help manually.