Return and refund policy
We want every order to feel right. This policy explains how returns, exchanges, refunds, and EU withdrawal rights work for Chantal Vaulet orders.
30-day return window
You have 30 days from delivery to initiate a return. The item must also reach Chantal Vaulet within that 30-day period, unused, unworn, undamaged, unaltered, and complete with its certificate, packaging, accessories, and proof of purchase. After approval, Chantal Vaulet provides the return label and confirms any applicable return-shipping charge.
Contact us as early as possible so there is time for the approved parcel to arrive within the stated window.
Return address
Return shipments must be approved by customer support before dispatch. The business correspondence and return-review address is:
Bozidar Christof
Trading as Chantal Vaulet
Fabryczna 7/60
31-553 Krakow
Poland
Do not send returns, warranty items, or legal notices without written instructions from support, because some orders require destination-specific return references, customs wording, or inspection steps.
European Union withdrawal right
EU consumers generally have a 14-day statutory withdrawal right. Goods made to the consumer’s specifications or clearly personalized may be excluded where applicable law permits. Whether a catalogue configuration qualifies must be confirmed from the actual product choices and applicable law; the storefront label “made to order” is not, by itself, the legal analysis.
Damaged, defective, or wrong item
Inspect your order when it arrives. If the item is defective, damaged, or wrong, email info@chantalvaulet.com as soon as possible with photos and your order number.
We will review the issue and offer the appropriate repair, replacement, refund, or other remedy required by law and this policy.
Refund timing and method
Approved refunds are issued to the original payment method unless we agree another lawful method with you.
After a return is received and inspected, refunds usually take 7-10 business days to be processed by us. Banks, card issuers, PayPal, or other payment providers may need extra time to post the funds.
Original shipping upgrades, customs costs, or return shipping costs may be non-refundable unless a refund is required by law or caused by our error.
How to start a return
Email info@chantalvaulet.com with your order number, name, payment email, delivery country, photos if relevant, and whether you are requesting a return, exchange, warranty review, or EU withdrawal.