Customer information
Decision-focused answers for choosing and ordering a made-to-order Chantal Vaulet engagement ring. The linked policy and guidance pages provide the complete terms.
Use these pages for the complete operational and legal details behind the concise answers above.
Questions
No finished inventory is implied. “In stock — made to order” means the selected design can be produced after an accepted order. The 18–30 days estimate shown on each product page includes production, inspection, dispatch, and tracked transit; the calendar-date range is visible before adding the ring to the cart.
Standard tracked shipping is included in the displayed product price for supported destinations. For EU orders, applicable VAT handling is shown or confirmed before payment. For non-EU destinations, any import duties or taxes depend on the country and are shown or confirmed before payment when they apply.
Many Chantal Vaulet designs offer both. Moissanite emphasizes fire, hardness, and visible size for the price. A lab-grown diamond has diamond identity and comes with its corresponding IGI grading report. The product selector shows which stone choices are available for each ring.
A lab-grown diamond ring includes the corresponding IGI grading report. A moissanite ring includes the certificate supplied for that individual stone, confirming its moissanite identity and specifications; the issuing organization is identified on the actual certificate and may vary by stone.
Measure more than once and compare the US, UK, EU, and millimeter chart before ordering. If you are unsure, ask before checkout. After delivery, Chantal Vaulet arranges complimentary resizing where the design permits; if the setting or size change requires remaking the ring, the proposed solution is confirmed first.
Yes. Send the product link together with the preferred stone, carat, gold, ring size, delivery country, and design notes. A small compatible change may be quoted directly; CAD work, engraving, an unusual stone, or a structural change can add time and is confirmed before production.
The published policy provides a 30-day return window from delivery, subject to the item being returned unused, unworn, undamaged, unaltered, and complete with its certificate, packaging, accessories, and proof of purchase. Personalized or custom-made goods may be excluded where applicable law allows, and EU consumers also have the statutory withdrawal information shown on the return page.
The checkout shows the available currency and payment methods for the delivery country before payment is submitted. Supported orders can use Stripe card or wallet methods, and eligible local methods appear only when available for that country, currency, device, and order.
